DALUM is looking for a Customer Service Manager, who based on a background as Mechanical Engineer or Automation Engineer, can contribute to their journey of supplying unique CO2 units to craft breweries. The position refers to the CEO and is located in Søndersø.
The Customer Service Manager will lead and develop the Customer Service Unit, which in time must include spare parts, commissioning, online customer service and troubleshooting, plus dashboard service with reports services. The organization and growth will heavily depend on the new Customer Service Manager.
RESPONSIBILITIES AND DUTIES:
The Customer Service Manager will be developing the new Customer Service Unit in a very fast growing and innovative company setting new service standards using cloud based monitoring and troubleshooting tools combined with personal online and on-site support. The Customer Service Manager will be playing a key role in a young ambitious and fast-growing international engineering company helping craft brewers reduce CO2 emissions by recovering their own CO2 with new proprietary cutting-edge technology. The role includes traveling to and supporting the most iconic, interesting and entrepreneurial craft brewers around the world, developing excellent service concepts and service experiences on-site and online for craft brewers. The work is accomplished together with very ambitious, experienced and inspiring colleagues and founders. The responsibilities and duties of the position will be very varied and include both development and operation on a practical level as well as on a strategic level - including:
Monitoring, troubleshooting and problem solving of existing installations online and on-site
Development and pricing of online and on-site service products and spare parts
Implementation and creation of tools to support and train breweries online to achieve maximum benefit from their DALUM CO2 unit
Occasional start-up and servicing of new CO2 units at customer sites
Participation in the configuration of PLC systems, cloud-based support, dashboards and routers
Preparation of standard documentation and manuals
Managing the production of training, service, installation and sales videos
PLC programming of new functions
Participation in product development and testing of new products Depending on the activity, there will be approximately 50 European travel days annually.
SUCCESS CRITERIA:
Dalum has a very committed team and places great emphasis on collaboration, innovation and getting the job done. Thus, it is essential that the new Customer Service Manager is open, creative and intelligent as well as very result oriented. To succeed in the position, it is important that the Customer Service Manager is aware of responsibilities and manages to make the necessary decisions to solve challenges with a sense of efficiency and quality.
KEY COMPETENCIES:
Knowledge of termodynamic and basic chemistry
Experience with automation, VFD, routers and PLC programming, preferable Unitronics
Web page competences
Experience with Design og Cloud based systems
High capacity - very result oriented
Customer oriented
Commercial mindset
Interest and/or experience in management is considered an advantage.
DALUM is looking for a passionate candidate, who has the courage to take responsibility and has the drive required to go through a steep learning curve.
EDUCATIONAL BACKGROUND:
A higher engineering degree (e.g. in mechanics or electronics) or similar. Further commercial education, i.e. HD in marketing, is considered an advantage, but is not a requirement.
LANGUAGE:
Danish & English. Any other language is a plus (German, French, Spanish or Portuguese).
PRACTICAL EXPERIENCE:
Solid knowledge of PLC programming
Knowledge of process plants
Experience with working on a web-based platform will be an advantage
Practical and able to use tools
Solid stakeholder management skills
PERSONAL QUALIFICATIONS:
Great interpersonal skills – able to interact with many different people (personality type and culture)
Customer oriented
Business understanding
Process insight
Good overview
Sharp analytical sense
Possesses the necessary drive and energy to succeed in the role
Prepared for a steep learning curve
If interested in this role, please send resume, cover letter, references, transcripts and other documents which may be relevant to:
Kim Dalum, CEO
THE COMPANY:
DALUM Beverage Equipment ApS (DALUM) is a young engineering company that manufactures unique CO2 units for the recovery of fermentation CO2, so that specialty breweries become self-sufficient in CO2 and significantly reduce their emissions. In just two years, DALUM has had a significant impact on the craft beer industry on five continents, from California across most of Europe to the farthest reaches of Oceania with 90 units sold to date. The company was founded in December 2018 and is headquartered from Søndersø with 14 employees and 4 freelance employees.
DALUM Beverage Equipment Aps., Sømarksvej 53, 5471 Søndersø, Denmark.
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Nordfyns Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
DALUM Beverage Equipment Aps., Sømarksvej, 5471 Søndersø
-Ansøgning:
Ansøgningsfrist: 22-02-2026;
Se mere her: https://job.jobnet.dk/find-job/efaa3eed-1c80-48d8-82d5-ed8d00b57f8d
